No contracts, no cancellation fees. Your Public Mobile plan ends at the close of the current 30-day cycle. Here is the complete step-by-step guide, including how to keep your phone number.
Important: Never cancel your Public Mobile account before completing a number port. Always start the port from your new carrier — your Public Mobile account closes automatically when the port completes.
Log into your account and redeem any remaining Public Points for bill credits or other rewards before proceeding.
If you want to keep your phone number, go to your new carrier and initiate the port first. Do not cancel Public Mobile manually — the port closes your account automatically.
Go to publicmobile.ca and sign in to My Account.
Navigate to your plan details and select the option to not renew at the end of the current cycle. Your service continues until the cycle ends, then stops.
Your phone number will be deactivated when your plan ends. If you did not port your number to a new carrier beforehand, the number is released and may eventually be assigned to another subscriber.
Your account data may be retained for a period after cancellation per Public Mobile's privacy policy. Contact Public Mobile support through the Community Forum if you need your data removed.
If cost is the reason you are considering cancellation, it is worth checking whether a lower-tier Public Mobile plan might work for you. The $20/month 500MB plan and $23/month 2GB plan are among the lowest-cost wireless options in Canada. You stay on the same TELUS network at a significantly reduced price.
If you decide to switch, use our carrier comparison guides to find the best alternative for your needs.