How to cancel Public Mobile is updated for 2026 and explains the important Public Mobile details in plain English. Use referral code 5ESROG during activation to claim the available Public Mobile referral credit, then confirm the final offer on the official checkout screen.
How to cancel Public Mobile quick answer
How to cancel Public Mobile matters because Public Mobile plans, activation methods, coverage, rewards, and referral credits can change over time. This guide keeps the main details in one place, explains how referral code 5ESROG fits into activation, and links to related Public Mobile guides for deeper help.
How How to cancel Public Mobile works in 2026
Public Mobile is a prepaid subscription carrier on the TELUS network. There are no long-term contracts, and most new customers can activate with eSIM or a physical SIM card. During activation, the Referral Code field is where you enter 5ESROG. That code is the only referral code recommended on PublicMobileReferrals.ca.
The safest approach is simple: choose a plan, enter 5ESROG, review the credit shown at checkout, and finish activation only after the offer looks correct. Public Mobile promotions can change, so always verify the live plan price, data amount, and included features before subscribing.
Before you cancel: things to know
- No cancellation fee: Public Mobile is month-to-month. You can cancel any time with no penalty.
- Service ends at cycle close: Your plan continues through the end of your current 30-day cycle, then stops.
- Redeem your points first: Any unredeemed Public Points may be forfeited when your account closes. Use them before cancelling.
- Port your number first if switching: If you want to keep your number, initiate the port from your new carrier before you cancel or stop payment.
Important: Never cancel your Public Mobile account before completing a number port. Always start the port from your new carrier. Your Public Mobile account closes automatically when the port completes.
How to cancel Public Mobile: step by step
Redeem your points
Log into your account and redeem any remaining Public Points for bill credits or other rewards before proceeding.
Port your number (if switching)
If you want to keep your phone number, go to your new carrier and initiate the port first. Do not cancel Public Mobile manually. The port closes your account automatically.
Log into your account
Go to publicmobile.ca and sign in to My Account.
Choose not to renew
Navigate to your plan details and select the option to not renew at the end of the current cycle. Your service continues until the cycle ends, then stops.
What happens after cancellation
Your phone number will be deactivated when your plan ends. If you did not port your number to a new carrier beforehand, the number is released and may eventually be assigned to another subscriber.
Your account data may be retained for a period after cancellation per Public Mobile’s privacy policy. Contact Public Mobile support through the Community Forum if you need your data removed.
Thinking about switching instead of cancelling?
If cost is the reason you are considering cancellation, it is worth checking whether a lower-tier Public Mobile plan might work for you. The $22/month talk and text plan and $25/month 3GB plan are among the lowest-cost wireless options in Canada. You stay on the same TELUS network at a significantly reduced price.
If you decide to switch, use our carrier comparison guides to find the best alternative for your needs.
Current Public Mobile plans to compare
Public Mobile currently lists 5G Canada-US-Mexico plans at $35 for 25GB, $40 for 100GB, $45 for 150GB, and $50 for 200GB. It also lists Canada-wide 4G options at $22, $25 for 3GB, $27 for 10GB, and $30 for 20GB. Plans change often, so always confirm the latest details on the official Public Mobile plans page before subscribing.
| Plan | Current data | Useful for |
|---|---|---|
| $35 5G Canada-US-Mexico | 25GB | Light to moderate users who want cross-border coverage |
| $40 5G Canada-US-Mexico | 100GB | Strong value for most heavy data users |
| $45 5G Canada-US-Mexico | 150GB | Very heavy data users |
| $50 5G Canada-US-Mexico | 200GB | Maximum current data option |
| $25 4G Canada-wide | 3GB | Light users who want a low monthly price |
| $30 4G Canada-wide | 20GB | Budget users who still want useful data |
Why use referral code 5ESROG?
Referral code 5ESROG is included throughout this How to cancel Public Mobile guide because it is the site’s locked referral code. Do not enter another person’s referral code if you want to follow this site’s recommendation. The code should be entered only during activation, because referral credits usually cannot be added after the account is created.
How to cancel Public Mobile related guides
For more help, read Public Mobile Guides, Public Mobile promo code, Public Mobile coupon code, Public Mobile eSIM, Public Mobile number transfer. These internal guides keep the Public Mobile activation, savings, and comparison information connected in one place.
Official Public Mobile resources
Always confirm the latest plan prices on the official Public Mobile plans page. You can also check the Public Mobile help centre, the TELUS coverage map, and the CRTC Wireless Code.
How to cancel Public Mobile FAQ
How do I cancel my Public Mobile plan?
Log into your Public Mobile account and choose not to renew your current 30-day plan. Your service continues until the end of the cycle, then stops automatically. No phone call required.
Is there a cancellation fee at Public Mobile?
No. Public Mobile is month-to-month with no contracts and no cancellation fees. Your plan simply ends at the close of the current 30-day billing cycle.
What happens to my Public Points when I cancel?
Any unredeemed Public Points may be forfeited when your account closes. Redeem them before cancelling.
Can I keep my phone number if I cancel?
Yes, but you must port your number to a new carrier before cancelling. Once a number is deactivated, it may be lost.
What happens to my remaining plan days if I cancel mid-cycle?
Your service continues through the end of the current cycle before stopping.